Entries tagged with “business”.


I just wrote an annoying email. I logged on to an account to update some credit card info for a hosting company where I resell hosting services. The bill doesn’t come due until March, but it is safer to make the change now while I’m thinking about it. A business partner originally set up the account and has been footing the bill each year. Circumstances have changed and I ended up with more hosting accounts on those servers than he has, so I decided that I would foot the bill from now on. He has set himself up as the primary contact and I was always fine with that. The host sent a message to a shared email account, which forwards messages to each of us, requesting I visit their New Client Area. I took a look and it is a nicer looking interface. It is easier to navigate and it has nice big letters saying “Welcome Kevin!” right in the middle of the page. I am not Kevin and frankly, I’m annoyed that this company would assume that only one person would run a company. Perhaps it is the drugs (I take a lot of medication), but I am especially annoyed by this today. I tried to keep my disappointment in this minor detail out of the email I sent about a billing problem, but I doubt I was successful. Now I am wondering what I do to my clients which really pisses them off. It may be something minor as well. Perhaps a client is just having a bad day or has increase their medication also. So, I am going to check all my client contact points for little annoying things like calling people by the wrong name and such. Wish me Luck.

I received a bill today for a fine from the Texas Commission on Environmental Quality (TCEQ). The fines total more than $5,000 and it may as well be $5 million. I can’t pay these fines and my creditors. I should be beside myself in stress, but I’m not.

As a small business owner I have learned some pretty important lessons. I have learned to keep a enough food in the pantry to last a month or two without trips to the grocery. I have learned to keep an alternate form of heat and light for the winter if the power goes out. I have learned to survive when the light at the end of the tunnel looks like a memory.

The TCEQ sent a nice big package. It must be 30 or 40 pages of crap telling me about how they are fining me to protect the drinking water supply that I and my customers already drank over 18 months ago. It is upsetting, but it is not an all-consuming financial crisis.

Experience has taught me that there is always some new major financial problem looming just over the horizon. None times out of ten that crisis was created by some well-meaning asshole who thought he was so right that everyone who disagreed with him should be thrown in jail.

As soon as I clear this financial hurdle another will pop up. It’s not the end of the world and I will survive. I know that in some future time I will look back and tell the tale of my heroic struggle against Leviathan. I know it because it has happened before and I am confident it will happen again.

So, if you find yourself in a similar situation where the wolves are barking at the door and all hope seems lost. Cheer up! Every silver lining has a dark cloud. Living through the darkest clouds gives you great stories and prepares you for the next great crisis.

In a previous life I played the part of an employee. I was safe ensconced in my little employed world with its safety nets and its security. When I came to the New World (the business owner world) I had to learn a whole new set of financial tools. Thinking about it now, I think it’s those skills which comfort me most at these dismal times. I have faced the fire in the past and I am confident that I can face the future fires as well.

I have no idea where I am going to come up with the resources Leviathan wants to justify their ill-gotten unethical jobs, but I know I will prevail and succeed where they fail and crumble. I’ll be here tomorrow. My existence is not contingent on the whims of political power. I can survive any where. It’s just who I am.

I just got off the phone with the former owner of EAAHosting.com. He has one of those cautionary tales that was really tough. It just dawned on me that I completely forgot to ask his name.

According to his story, EAA Hosting started out small and gained a lot of customers fast. Soon, they were able to get better pricing from the larger server wholesalers, but they kept their CRM on one of the smaller server companies.

Some time last year, fatnetworks.com took down the server which housed their CRM and all their customer contact information. While most of their customers were located on other servers form other more stable providers, they went out of business because they lost all their customer information.

Apparently they could not get fatnetworks to get the server back up and couldn’t get them to recover their lost data.

So, we can learn something form their mistake. Do not use a Customer Relations Manager program which does not come with some type of off-line or remote backup. Do not rely on CP or H-Sphere to manage all your customers unless you can back up the database they use.

Personally, I would never have thought to take this step.