Entries tagged with “clients”.


I just wrote an annoying email. I logged on to an account to update some credit card info for a hosting company where I resell hosting services. The bill doesn’t come due until March, but it is safer to make the change now while I’m thinking about it. A business partner originally set up the account and has been footing the bill each year. Circumstances have changed and I ended up with more hosting accounts on those servers than he has, so I decided that I would foot the bill from now on. He has set himself up as the primary contact and I was always fine with that. The host sent a message to a shared email account, which forwards messages to each of us, requesting I visit their New Client Area. I took a look and it is a nicer looking interface. It is easier to navigate and it has nice big letters saying “Welcome Kevin!” right in the middle of the page. I am not Kevin and frankly, I’m annoyed that this company would assume that only one person would run a company. Perhaps it is the drugs (I take a lot of medication), but I am especially annoyed by this today. I tried to keep my disappointment in this minor detail out of the email I sent about a billing problem, but I doubt I was successful. Now I am wondering what I do to my clients which really pisses them off. It may be something minor as well. Perhaps a client is just having a bad day or has increase their medication also. So, I am going to check all my client contact points for little annoying things like calling people by the wrong name and such. Wish me Luck.
Well, the an of an era for me. I lost a customer I have had for over four years over this past weekend. I hosted her web sites (6 or 7 of them), designed one web site and did a lot of web programming for her. She is a real estate investor and very successful. About three years ago I discovered that she had developed a curious negotiating tactic which I am convinced she was completely unaware of. I think she used it in complicated real estate deals and have received some confirmation of that over the years. She would dispute her bills to delay payment or to get a price reduction. She would often pay her programming and webmaster bills more than 30 days after I sent the invoice (using Freshbooks). She took almost a year to pay one of them from August, 2007. She often disputed the charges on some bills. I set a bad precedence because I sometimes caved in and gave her a credit on her invoices. (more…)